For orders under £40 within the UK, Jersey, Guernsey and Isle of Man, shipping is charged at £4.50. Orders over £40 have FREE delivery within UK, excluding driving whips which also cannot be shipped outside UK mainland.
Wherever possible orders will be despatched within 48 hours however we may need to order products for you in which case despatch may take approximately 7-10 days (this may be longer for Zilco products during the current pandemic conditions).
You should ensure that someone will be at your chosen delivery address to sign for the parcel(s). If no-one is available to receive the parcel at the specified address, the courier will leave a card with details of the attempted delivery, and the date of the next delivery attempt or where you can collect.
Overseas Shipping -
We are currently shipping to Ireland, Netherlands and Germany
UK VAT is removed at checkout once you enter your location, please note some products such as children's shoes and clothes are zero rated so no change to the price will occur.
You are responsible for paying any additional taxes, fees or levies which may apply depending on local legislation prior to delivery. Any customs or import duties charges must be paid on request by the courier before your order will be delivered. Unfortunately we are unable to advise of the cost of any of these charges as they vary from country to country. If an order is returned to us becuase the duties were not paid and the order could therefore not be delivered we will not refund your shipping costs.
Upon Receipt of Your Order
Signing for Parcels:
We use signature services for most of our deliveries. This is for our customer's protection. Please make sure that someone is at the address you have specified for delivery, to sign for receipt of your order. You can select a different delivery address when placing your order, such as your workplace or a neighbour’s address.
If your order consisted of a number of substantial items, these may be shipped in multiple boxes. Attached to one of the boxes will be your delivery note. The delivery note will list all of the ordered items, where items are to follow, this will be marked on your delivery note. Where there is a significant delay for part of your order, or stock is unobtainable, we will contact you to let you know. If you think that there are missing items from your order, please check the packaging thoroughly, as small items can sometimes be hidden within the internal packing. We often put small items within the packaging of larger items or attach clips to larger items for their security. In the unlikely event that an item is supplied with missing parts, please contact us at: firstname.lastname@example.org
Please ensure that you do not remove the tags from the products until you are happy with them as they cannot be returned once the tags are removed.
We are more than happy to exchange items for you, please ensure you do not remove the tags or damage the packaging. Please inform us within 14 days of receipt of your order and we will issue you a returns number. Unless the return is due to our error an additional postage charge may apply to send the replacement item to you but this will be at cost. Please inform us within 14 days of receipt by email: email@example.com
From 13 June 2014 the Consumer Contracts Regulations apply to all purchase you make at a distance, so either online, mail order, over the phone or through a shopping channel
Your right to cancel an order starts the moment you place your order and doesn't end until 30 days from the day you receive your goods.
If, in the unlikely event of you receiving an item which has a manufacturing fault, please contact us within 30 days of receipt of your order, we will arrange to have a repair effected or a replacement sent on return of the faulty one. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge. Please contact us by email: firstname.lastname@example.org within 30 days of receipt of your order to request a returns number.
The manufacturer may on occasion improve or modify a product without our knowledge, in this situation we will do our best to inform you prior to dispatch, we endeavour to keep the website as up to date as possible but we may not always be aware of an alteration occurring.
- You must inform us of your wish to cancel by contacting email@example.com within 30 days of receipt of your order and we will provide you with a returns number to help the process run smoothly
- You must leave all tags and original packaging in tact and unmarked and the items must be in new condition free of any hair or dirt
- Following notification of your wish to cancel you must return the items to us within 30 days.
- The cost of shipping the item to you originally will not be refunded nor any return shipping costs