Returns & Exchanges
Christmas Returns
We are extending the returns period to accomodate post Christmas Returns. Any orders placed during our Black Friday sale and up until 24th December 2023 can be returned or exchanged up until 15th January 2024. Please follow the same procedure detailed below in our returns section.
Exchanges
We are more than happy to exchange items for you, please ensure you do not remove the tags or damage the packaging. Please inform us within 14 days of receipt of your order and we will issue you a returns number. Unless the return is due to our error an additional postage charge may apply to send the replacement item to you but this will be at cost. Please inform us within 14 days of receipt by email: hello@harnessstuff.co.uk
Returns
We are more than happy to exchange items for you, please ensure you do not remove the tags or damage the packaging. Please inform us within 14 days of receipt of your order and we will issue you a returns number. Unless the return is due to our error an additional postage charge may apply to send the replacement item to you but this will be at cost. Please inform us within 14 days of receipt by email: hello@harnessstuff.co.uk
Returns
We describe the products we advertise as carefully as possible, and trust you to make the correct choices for your order. Nevertheless, there are some circumstances where it may be necessary to return an item:
From 13 June 2014 the Consumer Contracts Regulations apply to all purchase you make at a distance, so either online, mail order, over the phone or through a shopping channel
Your right to cancel an order starts the moment you place your order and doesn't end until 30 days from the day you receive your goods.
Providing the items are in a new and resaleable conditon with all tags attached, free of any marks or hair and with any original packaging we will be more than happy to refund the item for you. (though not the original delivery cost or any return delivery charges.). You must not mark, damage or stick labels to the original packaging, this will void your return. If returning a portion of an order resulting in the value of the retained order being under £40 the original outgoing postage charge of £4.20 will not be refunded.
If, in the unlikely event of you receiving an item which has a manufacturing fault, please contact us within 30 days of receipt of your order, we will arrange to have a repair effected or a replacement sent on return of the faulty one. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge. Please contact us by email: hello@harnessstuff.co.uk within 30 days of receipt of your order to request a returns number.
The manufacturer may on occasion improve or modify a product without our knowledge, in this situation we will do our best to inform you prior to dispatch, we endeavour to keep the website as up to date as possible but we may not always be aware of an alteration occurring.
In Summary:
If, in the unlikely event of you receiving an item which has a manufacturing fault, please contact us within 30 days of receipt of your order, we will arrange to have a repair effected or a replacement sent on return of the faulty one. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge. Please contact us by email: hello@harnessstuff.co.uk within 30 days of receipt of your order to request a returns number.
The manufacturer may on occasion improve or modify a product without our knowledge, in this situation we will do our best to inform you prior to dispatch, we endeavour to keep the website as up to date as possible but we may not always be aware of an alteration occurring.
In Summary:
- You must inform us of your wish to cancel by contacting hello@harnessstuff.co.uk within 30 days of receipt of your order and we will provide you with a returns number to help the process run smoothly
- You must leave all tags and original packaging in tact and unmarked and the items must be in new condition free of any hair or dirt
- Following notification of your wish to cancel you must return the items to us within 30 days with the returns number clearly displayed.
- The cost of shipping the item to you originally will not be refunded nor any return shipping costs
Returns Address:
Riding and Harness Stuff, Woodside Croft, Clinterty, Kinellar, Aberdeen, AB21 0TT
