We are more than happy to exchange items for you, please ensure you do not remove the tags and that items are returned completely free of any marks or hair. Please inform us within 30 days of receipt of your order and we will issue you a returns number. Unless the return is due to our error an additional postage charge may apply to send the replacement item to you but this will be at cost. Please inform us within 30 days of receipt by email: email@example.com
We describe the products we advertise as carefully as possible, and trust you to make the correct choices for your order. Nevertheless, there are some circumstances where it may be necessary to return an item:
From 13 June 2014 the Consumer Contracts Regulations apply to all purchase you make at a distance, so either online, mail order, over the phone or through a shopping channel
Your right to cancel an order starts the moment you place your order and doesn't end until 30 days from the day you receive your goods.
If, in the unlikely event of you receiving an item which has a manufacturing fault, please contact us within 30 days of receipt of your order, we will arrange to have a repair effected or a replacement sent on return of the faulty one. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge. Please contact us by email: firstname.lastname@example.org within 30 days of receipt of your order to request a returns number.
The manufacturer may on occasion improve or modify a product without our knowledge, in this situation we will do our best to inform you prior to dispatch, we endeavour to keep the website as up to date as possible but we may not always be aware of an alteration occurring.
- You must inform us of your wish to cancel by contacting email@example.com within 30 days of receipt of your order and we will provide you with a returns number to help the process run smoothly
- You must leave all tags and original packaging in tact and the items must be in new condition free of any hair or dirt
- Following notification of your wish to cancel you must return the items to us within 30 days.
- The cost of shipping the item to you originally will not be refunded nor any return shipping costs